RESEARCH INSIGHTS

RESEARCH INSIGHTS

Identifying Jobs To Be Done (JTBDs)

Once I had zeroed in on what product I wanted to build, I was tasked with identifying what user pain point would I be working to resolve. To do this, I went through a round of user research surveys. I surveyed 10 people from age ranges 20 years - 50 years from different backgrounds who either volunteer, donate or work with volunteers. Based on this I crafted three User Personas:

Competitor Analysis

I also performed a competitor analysis and looked into primary, secondary and indirect competitors to identify a unique market proposition for our product. Based on these I was able to identify two major areas that could help separate our app from others on the market:

  • A lot of established volunteering apps like Volunteer Connect: Red Cross were really intuitive and easy to use but maintained exclusivity by requiring a pre-association with the organization to be able to sign in. This felt like a consistent issue where new volunteers did not have a way to look for and build associations with organizations on the app itself.

  • I also noticed that the design features in a lot of these apps felt dated and it is in part because a lot of them are built pro bono. So there is not much time invested to continually iterate on and update the app.